Bets 35's Privacy Policy — Your information is safe with us

1 Introduction & Applicability

Bets 35 is an online betting and gaming platform that places the highest importance on user privacy. This Privacy Policy describes how Bets 35 collects, uses, and safeguards your personal information.

This policy applies to the Bets 35 website, mobile app, and all related services. By using the platform, you are deemed to have accepted this Privacy Policy. If you disagree with any part of this policy, we ask that you discontinue use of the platform.

This Privacy Policy is written in Bengali to ensure Bangladeshi users can understand it with ease. In the event of any dispute or ambiguity, the English version shall be considered the definitive text.

2 What Information We Collect

Bets 35 only collects the information necessary to provide services, manage accounts, and maintain security. We collect three types of data.

Information You Provide Directly

Automatically Collected Information

• IP Address & Device Information
• Browser type and operating system
• Platform activity logs (login times, betting history)
• Cookies & Session Data
• Location (country level only, not precise location)

Information from Third Parties

In some cases, information may be received from payment gateways or identity verification providers, and is used solely to ensure service delivery.

3 Purpose and Use of Data Collection

Bets 35 uses your information for specific purposes only. Each purpose is described in detail below.

• Account Management: Your information is used for registration, login, and account verification.
• Payment Processing: Financial information is used to process deposits and withdrawals.
• Security & Fraud Prevention: Behavioral data is analyzed to detect suspicious activity.
• Customer Support: Your account information is used to resolve your issues quickly.
• Legal Obligation: Relevant information is retained to comply with regulatory requirements.
• Service Improvement: Overall usage patterns are analyzed to improve the platform experience.
• Contact: Important updates, security alerts, and account-related notices are sent to you.

4 Data Sharing & Disclosure Policy

Bets 35 does not sell or rent your personal data to third parties. However, limited information may be shared in specific circumstances.

When Information Is Shared

• Payment Processing: Required information is shared with authorized payment gateways such as bKash and Nagad to process transactions.
• Identity Verification: Information may be shared with authorized verification agencies as part of the KYC process.
• Legal Obligation: Information may be disclosed in response to a court order, regulatory directive, or law enforcement request.
• Fraud Prevention: Your information may be shared with relevant authorities in connection with investigations into money laundering or fraud.

5 Cookies & Tracking Technologies

Bets 35's website and app use cookies — small text files stored on your device that help improve your browsing experience.

Cookies We Use

• Essential Cookies: These are essential for login sessions and platform security. Without them, the platform cannot function properly.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Aggregate data is analyzed to understand which parts of the platform are used most.

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.

6 Data Retention & Security Measures

Bets 35 uses advanced technology and strict security protocols to protect your data. Our security measures are outlined below.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Secure Servers: Data is stored on servers protected by advanced firewalls and access control systems.
• Two-Factor Authentication: An additional layer of security is applied to protect access to your account.
• Regular Audits: Security measures are regularly reviewed and tested.
• Staff Training: All staff who handle data are trained in privacy practices.

Data Retention Period

Data for active accounts is retained for as long as the account remains open. After account closure, transaction-related data may be kept for up to 5 years as required by law. All other personal data is deleted after that period.

7 Your Data Rights

Bets 35 believes you have full rights over your own data. Your rights are outlined below.

To exercise any of the rights above, email us at support@bets35.net. We will respond to your request within 30 days.

8 Child Protection Policy

Bets 35 is intended for users aged 18 and above only. We never knowingly collect information from anyone under the age of 18.

Age is verified at registration, and any account found to belong to a minor is immediately suspended. If you believe a minor is using Bets 35, please notify us at support@bets35.net.

9 Changes to the Privacy Policy

Bets 35 may update this Privacy Policy when necessary. We will take the following steps to notify you of any changes.

• Notice will be given at least 7 days before any changes take effect
• A notification of the update will be sent to your registered email
• A notice will be displayed via a dedicated banner on the platform
• The "Last Updated" date at the top of the policy will be changed

Continued use of the platform after any changes constitutes your acceptance of the updated policy. If you object to any changes, please close your account and notify us.

10 Contact & Complaints

Contact us for any privacy-related questions, requests, or complaints. Our data protection team will treat your matter with the attention it deserves.

• Email: support@bets35.net
• Live Chat: Log in to the platform and chat with us directly
• Response Time: 24 hours for general requests, 30 days for complex matters

For more details, visit our FAQ Page View or Responsible Gaming Read the page.